Refund and Cancellation Policy

1. What this policy covers

This policy applies to paid plans purchased on uphook.ai. The free features of Uphook are not affected by anything here: they do not involve payment, so there is nothing to cancel or refund.

Payments on Uphook are processed by Razorpay. We never see or store your card details.

2. Cancelling a paid plan

• You can cancel at any time, and you do not need a reason.
• Cancelling stops future charges. It does not end your current period early: you keep your paid features until the date you have already paid up to.
• Cancelling by itself does not trigger a refund for the current period. If you believe a refund is due, see section 3.
• To cancel, use your account settings, or email nitin@uphook.ai from the email address on your account.

3. When we refund

We refund in these situations:

• First purchase, within 7 days. If this is your first purchase of a paid plan and you ask within 7 days of payment, we refund it in full. We may ask what went wrong, because we want to know, but the refund does not depend on your answer.
• Duplicate or incorrect charges. If you were charged more than once for the same purchase, or charged an amount that does not match the plan you chose, we refund the difference in full, whenever you notice it.
• Paid features not delivered. If you paid and the features you paid for did not unlock, tell us. We will either fix it promptly or refund the payment.

Outside these situations, payments for time already elapsed on a plan are not refunded. Renewal charges are not refunded once a new period has started, which is why cancelling before your renewal date matters.

4. What a refund does not depend on

A match score is our estimate of fit, and using Uphook does not guarantee interviews or job offers. A refund cannot be claimed on the basis of job-search outcomes, and equally, we will never refuse an eligible refund because you used the product heavily.

5. How to request a refund

Email nitin@uphook.ai from the email address on your Uphook account, with:

• the email address you signed up with;
• the payment reference from your invoice or from Razorpay, if you have it;
• a line on why you are asking, if you would like to share.

We reply within 2 business days. If the refund is approved, we issue it through Razorpay to the payment method you used. Razorpay and your bank typically take 5 to 7 business days to show it on your statement.

6. Changes to this policy

We may update this policy. We will change the date at the top, and material changes will be announced by email before they take effect. A change never removes a refund right you already had when you paid.

7. Governing law

This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.